Refund and Returns Policy

Last Updated: September 2026

At AGLOW, we want you to be satisfied with every purchase. If you receive a product that is damaged, defective, incorrect, or does not meet the stated product specifications, you may request a return or exchange according to the terms below.

1. Return & Exchange Eligibility
   A product may be eligible for return or exchange if:
   You received a damaged or defective product.
   You received a different product, color, or size from what you ordered.
   The product has a manufacturing defect.
   The product does not match the product description or specifications provided on our website.
2. Return Conditions
   To be eligible for a return or exchange:
   The product must be unused and unworn.
   The original tags, packaging, and accessories should remain intact.
   The product must not have been washed, altered, ironed, or damaged after delivery.
   You must contact us within 3 days of receiving the product.
3. Size Exchange
   If you need a different size, you may request a size exchange within 3 days of delivery, subject to product availability.
   The product must be unused, unworn, unwashed, and in its original condition.
4. Non-Returnable Items
   Products may not be eligible for return or exchange if they have been:
   Worn or washed
   Altered or damaged by the customer
   Used beyond normal inspection
   Returned without the original tags or packaging
5. Refund Process
   Once we receive and inspect the returned product, we will notify you whether your refund request has been approved.
   If approved, the refund will be processed through the applicable payment method or another mutually agreed method.
   Refund processing time may vary depending on the payment provider or financial institution.
6. Delivery Charges
   Delivery charges may be non-refundable except where the return is due to an error on our part, such as sending the wrong product or a defective item.
7. How to Request a Return
   To request a return or exchange, please contact our customer support through WhatsApp or Contact Us and provide:
   Order number
   Customer name and phone number
   Reason for return/exchange
   Photos or video of the product, if applicable
   Our support team will guide you through the return process.
8. Contact Us
   AGLOW
   Website: aglow4u.com
   Email: aglow4u.com@gmail.com
   WhatsApp: Available through our website
   Customer Support: 11:00 AM – 9:00 PM

AGLOW — Confidence with Comfort. 🌿